Contact us
The fastest way to reach us is WhatsApp: +212 764 708 101. We answer in English, French, Spanish and Arabic, 24 hours a day, and most messages get a reply within a few minutes. If you already have a booking, quote your reference (it looks like MAT-1A2B3C) and we will pull it up straight away.
Reviewed September 2026 by Ahlam Giyat, travel editor at Taxi Maroc Aéroport, Marrakech.
Which channel to use
WhatsApp is best for almost everything: a quick quote, a change of pick-up time, a delayed flight, or a question at 2am. It is how most of our customers reach us and it is the fastest.
Phone is best when you have landed and something has gone wrong - you cannot find your driver, or your plans changed at the kerb. Call rather than type.
Email is best for anything that needs a paper trail: an invoice, a company booking, a group of twenty, or a written confirmation for a visa application.
What to include when you write
You will get a firm price on the first reply instead of a conversation, if you tell us four things:
- Where from and where to - the riad or hotel name is enough; we know the gates
- Date and time, or the flight number if you are arriving
- How many passengers, and how many large suitcases
- Anything unusual - a child seat, a surfboard, a wheelchair, a stop on the way
How quickly we reply
WhatsApp messages are usually answered within minutes during the day and within the hour overnight. Email is answered within a few hours. If you have not heard back and your travel is imminent, call - a message can fail silently, a phone call cannot.
Where we are
We are based on Avenue Al Orouba, Marrakech, and we drive across Morocco: Marrakech Menara and Casablanca Mohammed V airports, the intercity routes to Essaouira, Agadir, Fes, Casablanca, Chefchaouen and Tangier, and day tours to the Atlas, Agafay, Ourika and the Sahara.
We are a working driver service, not a call centre. When you write to us you are reaching the people who will actually drive you.
If you are already travelling
Your flight is delayed: you do not need to do anything. We track the flight number and the pick-up moves automatically, at no extra cost. Message us only if you want to change the destination.
You cannot find your driver: call. They are in the arrivals hall with a name sign; if the hall is crowded, one phone call solves it in thirty seconds.
You need to cancel: free up to 24 hours before pick-up, and there is no deposit to lose. Just tell us.
Frequently asked questions
How fast do you reply on WhatsApp?
Usually within a few minutes during the day and within an hour overnight.
What languages do you speak?
English, French, Spanish and Arabic.
Can I book by phone instead of the website?
Yes. Call or send a WhatsApp message with your route, date, time and passenger count and we will confirm a fixed price.
Do you charge to answer questions?
No. Ask us anything about getting around Morocco, even if you do not book.
Can I get a written invoice?
Yes - email us and we will send one. Useful for company travel and expense claims.