Terms of Service

Frequently asked questions

Do I have to pay a deposit to book?

No. No deposit is taken at any point. You pay the driver on the day of travel.

What is your cancellation policy?

Booking is free: no deposit is taken at any point and you pay your driver on the day. Prices are fixed per vehicle and confirmed on WhatsApp before you travel. Free cancellation up to 24 hours before pick-up, and changes can be made within the same window. Flights are tracked, and airport pick-ups include 60 minutes of free waiting time.

What happens if my flight is delayed?

Nothing on your side. We track the flight number and the pick-up moves to the actual landing time, at no extra charge.

What if I cannot find my driver?

Call the direct number sent to you the day before. In a crowded arrivals hall a phone call resolves it in seconds.

How can I pay?

Cash to the driver in euros, dirhams or dollars, or online by card or PayPal when you book. Online payment by card or PayPal adds a 10% fee, shown in the total before you pay.

Are the prices fixed?

Yes, fixed at the time of booking. Traffic and waiting at the airport do not change what you pay; pick-ups between 21:00 and 07:00 and groups of 5 to 7 passengers add 50%.

Are your vehicles insured?

Yes, all vehicles are insured for passenger transport.

Can I change my booking?

Yes, up to 24 hours before. Message us on WhatsApp with the booking reference and the change.